Shipping policy
SHIPPING POLICY
Last updated: 25 September
SHIPPING ORIGIN
Orders are dispatched from Latvia unless otherwise stated.
IN-STOCK ORDERS
In-stock orders are normally processed within [1–3] business days after successful payment.
Processing time does not include shipping transit time.
PRE-ORDERS
Products marked as "Pre-order" are not available for immediate dispatch.
The estimated production timeframe will be displayed on the relevant product page before purchase.
For example:
Production time: 10-14 days
Shipping transit time begins only after production has been completed and the order has been dispatched.
If a material production or dispatch delay occurs, we will contact you using the email address provided with your order.
SHIPPING DESTINATIONS
We currently ship to destinations made available during checkout.
Our initial shipping regions may include:
• Latvia
• Lithuania
• Estonia
• selected European Union countries
SHIPPING RATES
Shipping charges are shown before the customer confirms the order.
ESTIMATED SHIPPING TIMES
After dispatch:
Latvia: 1-2 business days
Lithuania: 2-3 business days
Estonia: 2-3 business days
European Union: 3-5 business days
These are estimated transit times and are not guaranteed unless we expressly agree to a guaranteed delivery date.
TRACKING
Where tracking is available, tracking information will be sent by email after dispatch.
DELIVERY DELAYS
Carrier delays may occasionally occur.
If we become aware of a material delay affecting your order, we will contact you where reasonably possible.
If delivery is not made within an agreed or legally applicable delivery period, you retain any rights available to you under applicable consumer law.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate and complete delivery information.
If you notice an error after ordering, contact us as soon as possible at:
saveli.womenswear@gmail.com
We cannot guarantee changes after an order has already been dispatched.
FAILED OR UNCLAIMED DELIVERY
If a parcel is returned to us because of an incorrect address, refusal, failure to collect or another circumstance attributable to the customer, we may require payment of reasonable additional shipping costs before resending the parcel, where permitted by law.
DAMAGED OR LOST ORDERS
If your parcel appears lost or arrives damaged, contact us at saveli.womenswear@gmail.com with your order number.
Where we arrange the delivery, risk in the goods passes in accordance with applicable consumer law.
CUSTOMS AND IMPORT CHARGES
Shipments within the European Union generally do not attract additional customs duties solely because they cross an internal EU border once the goods are in free circulation within the EU.
For shipments outside the European Union, destination-country duties, taxes or import charges may apply.
Unless expressly stated otherwise at checkout, any destination-country import charges are the responsibility of the recipient.
CONTACT
Shipping enquiries:
saveli.womenswear@gmail.com