Refund policy

RETURN AND REFUND POLICY

Last updated: 25 september 

We hope you love your SAVELÍ order. If you change your mind, you may exercise your statutory right of withdrawal in accordance with applicable consumer law.

RIGHT OF WITHDRAWAL

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from your online purchase within 14 calendar days without giving a reason.

For goods, the 14-day period begins on the day you, or a third party designated by you other than the carrier, receives the goods.

If your order contains several items delivered separately, the withdrawal period begins when the final item is received.

To exercise your right of withdrawal, you must notify us within the 14-day period by contacting:

Email: saveli.womenswear@gmail.com

You may also use the return request function available through your customer account, where available.

RETURNING YOUR ORDER

After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days from the date on which you informed us of your withdrawal.

Return address:

[Ratsupites iela 3]

Please contact us before sending your return so that we can provide return instructions.

RETURN CONDITION

You may inspect and try on the item in the same way that you reasonably would in a physical store.

Returned items should be returned in their original condition and, where reasonably possible, with all original tags, accessories and packaging.

You are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and fit of the item.

RETURN SHIPPING COSTS

Unless the item is defective, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods.

We recommend using a tracked shipping method and keeping proof of postage.

REFUNDS

If you validly exercise your right of withdrawal, we will refund the payments received from you for the returned goods, including the cost of the least expensive standard delivery method offered by us.

If you selected a more expensive shipping option, such as express delivery, any additional cost above our standard delivery method will not be refunded unless required by law.

We will issue the refund without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been returned, whichever occurs first.

Refunds will normally be made to the original payment method.

PRE-ORDER ITEMS

Standard-sized pre-order items are subject to the same statutory consumer rights as other online purchases unless a specific legal exception applies.

An item is not considered personalised solely because it was produced after a pre-order was placed.

Products made specifically to an individual customer's measurements or clearly personalised specifications may be subject to different withdrawal rules where permitted by law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect or does not conform to the product description, please contact us as soon as possible at:

saveli.womenswear@gmail.com

Please include your order number and, where relevant, photographs of the issue.

Where required by applicable consumer law, we will provide an appropriate remedy without additional cost to you.

EXCHANGES

Direct exchanges are subject to availability.

If you need another size, contact us at saveli.womenswear@gmail.com. Where an exchange is not available, you may return the item in accordance with this policy and place a new order.

Nothing in this policy limits any mandatory rights that you may have under applicable consumer law.

SELLER

Olena Brachun
Email: saveli.womenswear@gmail.com